Anjouan ALSI-298364+44 20 2954 2054
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Luckyblock Casino contact and support channels

Reach the Luckyblock Casino team by live chat, e-mail or phone, and every channel answers around the clock.

Contact support now Licensed. Encrypted. Audited.
Paid out today
892,034 £
6,396 Players online now
Licensed by Anjouan Offshore Finance Authority (ALSI-298364) since 2005
Average withdrawal processed in 17 minutes, up to £86,000 per transaction
TLS 1.3 encryption and certified by eCOGRA, iTech Labs, SIQ
Help without the wait

Choose how you want to reach us

Useful the moment a question needs a person rather than a help page.

Minutes, not hours
Live chat suits quick account and bonus questions, and it typically connects you with an agent in about 1 minute, around the clock.
Start chat
Write it down for us
E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect a reply in about 6 hours.
Write to us
Urgent today, resolved today
Phone suits urgent payment problems, and calling +44 20 2954 2054 in GMT usually puts you through in about 2 minutes.
Call support
UK contact points

Support built for players in the United Kingdom

Everything a UK player needs before getting in touch, on one screen.

Reaching us

UK phone+44 20 2954 2054
Time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-298364

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Reach out beyond the casino

Gambling harm is not something the casino alone can settle. Three independent organisations listed here work with players directly, separate from Luckyblock Casino LLC and its licence, and they listen without judging.

GamCare. Counselling and practical advice for anyone affected by gambling, delivered free by trained advisers.

BeGambleAware. A public health campaign offering tools, self-assessment and local support across Great Britain.

GAMSTOP. A single register that blocks players from every licensed gambling site in the United Kingdom.

Continue reading
Reach the right desk

One address, not five forwards

Removes the worry that a message will sit with the wrong department.

Account

General support[email protected]
Document checks[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]
Data and privacy[email protected]
Partnerships and business[email protected]
Luckyblock Casino details

Check who holds the licence

This block shows the company, its registration and the permit that sits behind your account.

Company

Legal nameLuckyblock Casino LLC
Company number465076 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-298364

Written contact

Support e-mail[email protected]
Response times

You are waiting, so here is the timing

This block sets out when each channel answers and how long a reply usually takes.

Live chat

Chat hoursAvailable around the clock
Chat first replyOne minute
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail replySix hours

Phone

Phone number+44 20 2954 2054
Phone waiting timeTwo minutes
You in the moment

Before you ask, after you know

Removes the worry that small account questions take days to settle.

trustHow long does a data copy request take?+
A request for a copy or deletion of your personal data goes to the privacy address, which handles it under the regulator's rules. Reply times for privacy requests are confirmed by the team once your identity is verified. Deletion may be limited where records must be kept by law.
trustWhat happens when I shut my account down?+
Closing your account is handled by the support team, and any remaining balance is returned to you first. The account is then made inactive and you cannot bet or deposit on it. A duplicate account is closed where one person holds more than one.
trustDo I need documents before I cash out?+
Verification takes around twenty-seven hours once your documents arrive. You need a photo ID, proof of address and a payment card image to complete it. Checks run before your first withdrawal, so send them early to avoid a wait.
trustWhere do I take a complaint that is stuck?+
Where a reply does not resolve your issue, escalate it in writing to the complaints address. The team reviews the case and responds with a decision. If it remains unresolved, you can take the matter to the Anjouan Offshore Finance Authority.
trustWhat happens when I cannot log in and call?+
Identifying your account needs an e-mail address and a few recent details, such as a deposit amount, never your password. The team uses this to confirm it is you before discussing anything. Support never asks for the password at any point.
trustWhy can I reach support on a Sunday night?+
Support runs around the clock, so night and weekend messages are answered like any other. Live chat replies in about one minute, phone in about two, and e-mail within six hours. The team works on GMT, the United Kingdom's time zone.

Have this to hand, then ask

Have these ready before you contact support, and the first reply can often settle it.

  • Your registered e-mail address
  • Your account reference or username
  • Screenshots of the issue
  • The payment method you used
  • Any message you already received
Luckyblock Casino complaints

From a first reply to the regulator

By the end of this block you will know the full complaint path and where it ends.

Send the full details
Write to the complaints address with your account details and what went wrong. You receive a written record you can refer back to.
Will they answer in writing?
A support agent reviews your case and replies with a decision. Expect a full response rather than an instant answer.
Ask for a senior look
If the reply does not resolve it, ask for the matter to be escalated to a senior team. You keep the same case reference throughout.
After the last reply
Still unsatisfied, you may take the complaint to the Anjouan Offshore Finance Authority, the regulator named above. Keep every reply you received.

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